Returns and Refunds
Shop with confidence. Our return process is simple.
Last updated: October 2026
30-day returns
You may return any unworn item with its original tags attached within 30 days of delivery for a full refund of the item price.
How to return
Email support@maisonelise.com with your order number. We will send return instructions within 1 business day.
Refunds
Refunds are issued to your original payment method within 5-10 business days after we receive your return.
Exchanges
Need a different size? Contact us and we will arrange an exchange, subject to availability.
Non-returnable items
Items that are worn, washed, altered, or missing tags cannot be returned. Return shipping costs are the customer's responsibility unless the item arrived damaged or incorrect.