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Returns and Refunds

Shop with confidence. Our return process is simple.

Last updated: October 2026

30-day returns

You may return any unworn item with its original tags attached within 30 days of delivery for a full refund of the item price.

How to return

Email support@maisonelise.com with your order number. We will send return instructions within 1 business day.

Refunds

Refunds are issued to your original payment method within 5-10 business days after we receive your return.

Exchanges

Need a different size? Contact us and we will arrange an exchange, subject to availability.

Non-returnable items

Items that are worn, washed, altered, or missing tags cannot be returned. Return shipping costs are the customer's responsibility unless the item arrived damaged or incorrect.